Customers appreciate the attractive appearance and generous size of this product, noting it is spacious and looks good in their homes. However, there are significant concerns regarding assembly, with many finding instructions difficult to decipher and parts not fitting correctly, leading to frustration and extended build times. Durability is also a common issue, as some dogs have managed to chew through or escape the crate, particularly those with determined or anxious temperaments. While some reviewers find the product sturdy, others question its long-term durability, especially for larger dogs.