Customers find the product to be comfortable, with many praising its plushness and softness. The color is frequently highlighted as beautiful and true to online representations. Reviewers also appreciate the quality of the material and the overall appearance, noting that the cushions make furniture look elegant. The fit of the cushions is consistently described as perfect. However, some customers have expressed concerns about the fabric's suitability for outdoor use, with reports of fading and a cheap feel despite positive comments on quality.