Customers find the product's appearance and design to be attractive, with some describing it as simple, elegant, and fitting any decor. However, there are significant concerns regarding the color accuracy, with multiple reviews stating it is cream/yellow or has a yellow-green hue, not the advertised ivory. Additionally, some customers noted that the product was not accurately represented online, with misleading photos and inconsistent patterns. There were also mentions of dark threads making the rug appear dirty and a barn-like smell.