Customers find this product to be very comfortable and soft, with a stylish design that complements various decors. The ease of assembly is frequently highlighted, with many reviewers noting it was simple to put together. The reclining feature, which does not require significant clearance behind the unit, is also a popular aspect. Additionally, the integrated USB ports are appreciated. Some customers mention that the backrest might be low for taller individuals, and one review noted the material felt like a cheap plush throw.