Customers praise the product's appearance, noting its high-end look and elegant, textured design. The thickness and quality are frequently highlighted, with many reviewers appreciating its well-made construction. Opinions on the texture are mixed, with some finding it soft and luxurious, while others describe it as rough or scratchy. The color is generally well-received, though one review mentioned it was more grey than beige. Some customers experienced significant shedding and durability issues, particularly in homes with pets.