Customers generally find the product visually appealing, with many stating it looks as pictured and is beautiful. However, there are significant concerns regarding durability and sturdiness, with multiple reviews indicating the chairs are flimsy, break easily, and the legs have collapsed. Some customers also report the product is uncomfortable due to a lack of back support and minimal cushioning. Overall, while the appearance is a strong positive, the product's longevity and structural integrity are major drawbacks.