Customers praise the product's exceptional softness and plush texture, with many noting its luxurious feel underfoot. The appearance is generally well-received, with reviewers often describing it as beautiful and elegant. However, opinions are mixed regarding the color, as some customers found it did not match online images, often appearing more blue than gray. There are also mixed reviews on quality, with some finding it to be of good quality for the price, while others consider it to be thin, cheap, and prone to shedding or matting.