Customers generally praise the product's appearance and sturdiness, with many finding it cute and well-made. The design is also a positive point, with reviewers appreciating its hexagonal pattern and suitability for various decor. The size is often described as perfect, fitting well on walls. However, some customers have negative feedback regarding the appearance, noting it did not match photos and had a smell. There are also mixed opinions on the execution of the design, with some shelves not appearing level.