Customers appreciate the product's appearance, with many finding it beautiful and cheerful. However, opinions on color are mixed, with some loving the shades while others found them not as expected or appearing dirty. The material is also a point of contention, with some deeming it cheap and vinyl-like, while others praise its quality and durability. Cleanability is viewed with mixed sentiments, as some find it washable and easy to maintain, while others experienced issues with staining and fading.