Customers generally find the product to be of good quality and appreciate its appearance, noting that it looks great and adds visual interest. The materials are described as natural and the construction as well-made. However, there are mixed opinions regarding the color accuracy, with some finding it beautiful and others noting it differs from online images, sometimes appearing as teal blue instead of neutral gray. Some customers also experienced issues with the product's durability, mentioning snags and breaking tassels, and found the representation online to be inaccurate.