Customers are highly satisfied with the product's functionality and performance, noting that it effectively keeps rugs in place without adding height. The value is also frequently praised, with reviewers highlighting its effectiveness at a great price point. While the quality is generally considered good, with some mentioning it's not a cheap pad, there are mixed opinions on its thickness and size. The product's grip is a standout feature, with many appreciating its ability to prevent slipping, though some found it to be thin and prone to sliding if not trimmed correctly.