Customers find this product to be very comfortable and a good value. Many appreciate its size, noting it's perfect for children and teens, and some adults find it comfortable as well. The product is also praised for its usefulness as extra seating for reading or gaming. However, there are mixed opinions regarding its size, with some finding it smaller than expected, and concerns about durability, as some reviews mention the product flattening or seams splitting after a few months of use.