Customers generally find the product visually appealing, with some noting it looks even better in person than online. However, there are significant concerns regarding color accuracy, with many reviews stating the actual product is darker and more multi-tonal than depicted in photos. The texture is also a point of contention, with some finding it rough and others experiencing splinters, though a few appreciate the unique feel. The material is described as heavy and braided jute, contributing to a farmhouse aesthetic.