Customers praise the product for its exceptional softness and comfort, with many describing it as "supersoft" and "cozy." The appearance is generally well-received, noted as "nice" and "beautiful." However, opinions on the color are mixed, with some finding it a pleasant light gray, while others felt it was lighter than pictured or had a periwinkle hue. There are also concerns regarding the durability of the buttons, with some customers reporting they broke or fell off easily.