Customers appreciate the attractive appearance and natural look of this product, noting its softness and suitability for both indoor and outdoor use. Many reviewers highlight the good quality and durability, with some stating it holds up well over time and in high-traffic areas. The material is often described as soft and a good imitation of jute. However, a common concern is that the product arrives folded, leading to persistent creases that are difficult to flatten. Some customers also mention that the non-slip backing is not very effective, causing the rug to slide.