Customers report that this mattress topper significantly enhances comfort, with many describing it as soft, plush, and cloud-like, providing a welcome improvement over firm mattresses. The product is also praised for its value, with reviewers finding it a cost-effective solution for a better night's sleep. While many appreciate the softness, some customers have expressed disappointment with the thickness, noting it does not always reach the advertised 4 inches and can flatten over time. The quality is generally considered good, though some reviews mention issues with the elastic straps not staying in place.