Customers appreciate the product's accurate representation online, with many finding the colors and appearance to be true to the website's images. The rug is described as beautiful and a great addition to entryways. However, some customers have expressed concerns regarding quality, noting that the rug can snag and unravel on the edges and in the middle shortly after purchase. There are also mixed opinions on the rug's appearance, with some finding the edges rough and the underpart visible.