Customers appreciate the product's attractive appearance, soft texture, and good quality. Many reviewers find the material to be soft and pleasant to the touch, with some noting it feels like wool or cotton. However, there are significant concerns regarding the product's durability, with multiple customers reporting issues such as curling corners, snags, pilling, and a general deterioration of the material under normal use, even indoors. Some reviewers also mentioned that the rug does not lay flat and appears bumpy.