Customers have mixed opinions regarding the color of this product, with some finding it elegant and true to the image, while others note it appears more grey than brown or significantly different from online photos. The value is generally praised, with many considering it a great deal for the size and price, especially for households with pets. However, the product's thickness is a point of concern, with several reviewers describing it as very thin and of questionable quality, requiring an underlay for better performance and to prevent floor scratching. Some customers did find the quality to be better than expected.