Customers praise the product's beautiful appearance and soft texture, noting that it looks even better in person than in photos. The colors are frequently described as rich, subtle, and true to online representations, effectively tying rooms together. Many reviewers highlight the excellent quality and luxurious feel of the material. While generally well-received, some customers found the rug to be thinner than expected, recommending the use of a rug pad for added comfort and to help it lay flat. There were also a few instances where the color received differed from the description, leading to returns.