Customers appreciate the product's attractive appearance and vibrant colors, noting it often looks even better than pictured. The material is described as soft, thick, and comfortable underfoot, contributing to a luxurious feel. Many reviewers highlight the good quality and thickness of the rug. However, some customers have expressed concerns about shedding, with one reviewer noting the pile pulls out easily. There are also mixed opinions regarding the material composition, as some reviews indicate it is not 100% wool as advertised.