Customers praise the product's beautiful appearance and soft, genuine leather material, noting it is well-made and of high quality. The set is described as very comfortable, offering great back support and desirable features like recliners and cup holders. Many reviewers feel the product offers excellent value for its price. However, some users over 6 feet tall find the headrest too short when reclined, and one review mentioned a wrinkled fabric on the center piece and a scratch on one piece.