Customers appreciate the attractive appearance and color of this rug, noting it brightens spaces and is true to online images. Many reviewers praise its quality, particularly the wool material, and find it to be a good value for the price. However, some customers have expressed concerns about the rug's durability, with reports of pilling, snags, and a worn appearance after a short period. There are also mixed opinions regarding the material's texture, with some finding it itchy.