Customers find the product's appearance and color to be very nice and as depicted online, with some noting it looks even better in person. The thickness is generally praised, with reviewers describing it as thick, cushy, and providing a soft touch. However, opinions on color are mixed, as some customers feel the colors do not pop as shown in pictures and appear more cream and brown than expected. There are also some concerns regarding the quality, with a few reviewers finding the product to be a bit thin and not as luxurious as anticipated.