Customers find the product to be beautiful, elegant, and visually appealing, often noting that it looks even better in person than in pictures. Many reviewers praise the comfort of the seating, describing it as soft and cozy, though some mention it is on the firmer side. The product is frequently highlighted for its excellent value and the perception that it looks expensive. While assembly is generally reported as easy, there are significant concerns regarding the product's quality and durability, with some customers experiencing breakage within months of purchase.