Customers consistently praise the product's exceptional softness and comfort, describing it as plush and cloud-like underfoot. The appearance is frequently highlighted as beautiful and luxurious, with accurate and appealing colors. The material is noted for its absorbency and pleasant feel. However, some users report mixed experiences with the non-slip backing, with a few indicating it loses its grip after washing or does not grip effectively. Additionally, one review mentioned the product appearing less thick and crisp than depicted in photos.