Customers frequently praise the product's beautiful and rich appearance, noting it looks even better than pictured with attractive design details. The product is also considered sturdy and suitable for commercial use, with some finding it to be a good value. However, there are significant concerns regarding the material, with multiple reviews describing it as cheap, misleading, and prone to scratching or breaking. Durability is also a point of contention, with some customers reporting the product arrived broken or bent.