Customers generally praise the product's flavor, with many finding the Cherry Cola taste to be a good match for popular brands and refreshing. The ease of use is also frequently highlighted, making it convenient for home preparation. However, some customers express dissatisfaction with the ingredients, specifically the inclusion of artificial sweeteners like sucralose, which they feel negatively impacts the taste and creates an undesirable aftertaste. Opinions on value are largely positive, with many customers feeling they save money compared to purchasing pre-made sodas.