Customers find the product visually appealing, with many praising its beautiful appearance and the functionality of the electric fireplace, including its colors and heat. However, opinions are mixed regarding assembly, with some finding it difficult and time-consuming due to poor instructions, while others reported it was easy. The material quality has also drawn criticism, with some reviewers noting it is fragile and made of particle board. Concerns about value for money have been raised, with some customers feeling the quality does not justify the price.