Customers generally find the product easy to assemble and sturdy, with many cats enjoying it. The size is often described as just right, fitting well in smaller spaces. However, some customers report mixed opinions on assembly, with certain parts being awkward to screw in. There are also concerns that the product may be too small for larger cats, with some sections being too narrow. Despite these issues, the product is noted for its durability, with some units lasting for several years.