Customers generally praise the product's size, with many appreciating its extra-large capacity for multiple cats and ease of scooping. The appearance is also frequently highlighted as attractive and presentable. However, opinions on size are mixed, as some users found it too small for their cats. The product's performance is noted for keeping litter contained, though some reviews mention litter escaping due to a shallow bottom tray. The design is considered sleek and easy to clean by some, but others point out a design flaw with the bottom tray.