Customers find the product useful and enjoyable for their chickens, with many appreciating its quality and how it serves as a great treat feeder. However, there are significant concerns regarding the product's size, with numerous reviews stating it is much smaller than expected and cannot hold items like a head of lettuce or cabbage. Additionally, some customers have experienced issues with the product's functionality, noting that it does not stay closed properly. Opinions on value are mixed, with some finding it a good addition to the coop while others feel it is not worth the price due to its small size and perceived cheapness.