Customers find the product easy to assemble and appreciate its large size, with many cats enjoying the multiple levels and scratching surfaces. The value for money is frequently mentioned, with reviewers noting it is a good purchase for the price. However, some customers have expressed concerns about the product's durability, with reports of parts breaking or falling apart after a short period. There are also mixed opinions regarding sturdiness, with some finding it very stable and others noting wobbliness, especially with larger or more active cats.