Customers praise the product's beautiful appearance, quality construction, and pleasant texture. Many reviewers highlight its thickness and softness, noting that it feels luxurious underfoot and can be used without a rug pad. The color is generally well-received, with many appreciating its neutral tones that complement various decors. However, some customers have noted that the color may appear slightly different than pictured online. There are also mentions of shedding and occasional embedded hard materials, such as glue clumps.