Customers frequently praise the product's exceptional softness and luxurious texture, noting it feels great underfoot. Many reviewers also find the appearance appealing, with some stating it looks more expensive than its price. However, opinions are mixed regarding color accuracy, with several customers reporting that the actual color differs from online images, often appearing more blue than gray. There are also concerns about the product's quality, with some reviewers describing it as thin, cheap, and prone to shedding or matting in high-traffic areas.