Customers find this recliner to be very comfortable, with many praising its soft fabric and supportive design, making it ideal for relaxation and recovery. The dual motor functionality, heat, and massage features are generally well-received, contributing to its value. However, some users have experienced difficulties with assembly, particularly with unclear wiring instructions and misaligned parts. There are also mixed opinions regarding the chair's size, with some finding it spacious and others noting it is smaller than expected or not suitable for taller individuals.