Customers consistently praise the ease of use and effective odor control provided by these litter trays. Many reviewers highlight how the product significantly simplifies litter box maintenance, eliminating the need for daily scooping and reducing unpleasant smells. While generally durable, some users have experienced issues with leaks and a shorter lifespan than advertised, particularly with multiple cats. Despite these concerns, many find the product to be a worthwhile investment due to its convenience and odor-neutralizing capabilities.