Customers report mixed opinions on comfort, with some finding the product provides adequate padding for pets, while others feel it is too thin and lacks sufficient cushioning. The product is generally praised for its durability and ease of cleaning, with many users noting its ability to withstand frequent washing and maintain its appearance over time. Some customers also find the fit to be suitable for various crates and carriers. However, there are negative comments regarding the material, with some reviewers describing it as thin and not of the expected quality.