Customers report mixed experiences with the product's ease of use, with some finding it simple to operate and clean, while others struggle with assembly and refilling. Opinions on size vary, with some finding it ideal and others too large or small for their needs. The design is a point of contention, with many citing flaws that affect water flow and ease of use. Functionality is generally positive, though some users have found workarounds for water flow issues. Durability is a concern for some, with reports of parts breaking or warping.