Customers consistently praise the product for its exceptional comfort, with many reviews highlighting the soft, plush, and cushioned insert and cover. The quality of the materials is frequently mentioned, with reviewers describing it as high-quality and well-made. The size is also a positive point, with customers finding it to be a great fit for their pets and living spaces. Additionally, the product's attractive appearance and nice patterns are appreciated. The included insert is noted as a valuable accessory.