Customers find the product to be comfortable and of good quality, with many dogs enjoying its softness and the bolsters for resting their heads. The product is praised for its durability and ability to protect furniture from damage and accidents. However, some customers have expressed concerns about the size, noting that it can be too large or too small depending on the furniture and pet, and that the bolsters may reduce usable seating space. Opinions on value are generally positive, with many feeling it is worth the price for its protective and comfort features.