Customers appreciate the product's attractive appearance and style, noting it complements their bathrooms well. However, there are mixed opinions regarding its functionality and fit. While some find it works great and is very functional for clawfoot tubs, others report that items fall through, soap doesn't stay in the holder, and the hook is too large or doesn't grip the tub, causing it to fall off. Some users found they needed to bend the metal to achieve a proper fit. The material is described as well-made, though some reviews suggest it may require bending to fit.