Customers appreciate the product's appearance, noting it is as pictured and has a wonderful print. The texture and softness are frequently praised, with reviewers describing it as plush and luxurious. Quality is also highlighted as a positive aspect, with mentions of heavy weight and good construction. However, opinions on color are mixed, with some finding the gray to be more of a brown tone, while others find the color combination perfect. The white spots on the rug tend to show dirt quickly, making it challenging to keep clean in high-traffic areas.