Customers find this product to be very comfortable, with many praising its ease of assembly. The massage and heat functions are appreciated, and the lift feature is particularly helpful for those needing assistance. The product also offers convenient functionality, including USB charging ports. While most reviews are positive, some customers noted that the remote cord is short and the wiring can be fragile. Opinions on the color are generally positive, with one reviewer mentioning it appeared more grey than blue but suited their room.