Customers appreciate the product's attractive appearance and find it fits well with home decor. The size is generally considered appropriate for small to medium-sized dogs, with some noting it helps reduce messes. However, opinions on durability are mixed, with some users reporting the wood splitting and metal discoloring after minimal use, while others have had the product for years. Concerns were also raised about the material, with some finding the wood soft and prone to breaking, suggesting it may require sealing.