Customers find the product to be beautiful and visually appealing, with many stating it looks even better in person than online. The quality is frequently praised, with reviewers noting it is soft and amazing for the price. The product is also considered a great value, with customers happy with the price point. The appearance and colors are generally true to the product's representation, though some noted the actual color is lighter than pictured. A few customers mentioned a strong chemical smell upon arrival, which dissipated after airing out. Some reviews also noted the rug arrived folded, causing persistent creases.