Customers find the product to be very comfortable, with many appreciating its adjustability and suitability for long sitting periods. The appearance is also frequently praised, with reviewers noting its attractive look. However, opinions on assembly are mixed, with some finding it easy and others encountering difficulties due to confusing or poorly written instructions and mislabeled parts. Durability is another area with divided customer sentiment; while some report the product holding up well over several years, others experienced breakage or wear within a year.