Customers find the product to be an attractive and functional addition to their homes, particularly for guest use. While many appreciate its appearance and the convenience of a hidden bed, opinions on assembly are mixed, with some finding it straightforward and others encountering difficulties with misaligned parts and unclear instructions. The comfort of the included mattress is frequently noted as needing improvement, often requiring a topper for a more comfortable sleep. Concerns have also been raised regarding the quality of materials, with some reviewers experiencing damage and durability issues. Value is also a point of contention, with some feeling it is a good buy and others believing the quality does not match the price.