Customers highly praise the product's appearance, with many describing it as beautiful, elegant, and luxurious. The quality is frequently highlighted as excellent, and the design is appreciated for adding character and a perfect touch to spaces. The product is also noted for accurately representing its online images. However, some customers mention that the rug can easily pick up dust and that the edges may not lay flat initially. There are also mixed opinions regarding the design, with one review calling it cheap-looking and having a strong odor.