Customers generally find the product easy to use and appreciate its functionality, with many noting it works great for ensuring pets are fed on a consistent schedule, even when owners are away. The product's features are also highlighted as beneficial for portion control and convenience. However, some users have found the timer programming to be difficult, and there are concerns about pets being able to knock the feeder over. Additionally, one reviewer mentioned a potential issue with the timer being accidentally switched to "ON," leading to overflow.